Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information automatically collected when you use our Platform, and information from third-party sources. This includes:

• Account information: name, email address, phone number, and authentication credentials
• Profile information: age range, location, and wellness preferences
• Usage data: pages visited, features used, time spent on the Platform
• Mood and wellness data: mood scores, journal entries, assessment results, and recovery tracking data
• Device information: IP address, browser type, operating system, and device identifiers
• Communication data: messages exchanged with therapists (encrypted) and support inquiries
• Payment data: processed securely through third-party payment processors (we do not store full payment card details)

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our Platform and services
• To personalize your experience and deliver relevant content and recommendations
• To process transactions and manage your subscription
• To communicate with you about updates, security alerts, and support
• To analyze usage patterns and improve our wellness tools and resources
• To comply with legal obligations and enforce our Terms of Service
• To detect, prevent, and address fraud, abuse, or security incidents

3. Data Protection & Security

We implement comprehensive security measures to protect your personal information:

• End-to-end encryption for all therapist communications
• Data encryption in transit (TLS 1.3) and at rest (AES-256)
• Regular security audits and vulnerability assessments
• Strict access controls and authentication requirements for our team
• Secure data centers with industry-standard physical security
• Annual staff training on data protection and privacy best practices

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

• With your explicit consent or at your direction
• With therapists you choose to connect with through our Platform
• With trusted third-party service providers who process data on our behalf (payment processors, cloud infrastructure, analytics)
• To comply with legal obligations, court orders, or lawful government requests
• To protect the rights, property, or safety of Minaki Health, our users, or others
• In connection with a business transaction such as a merger or acquisition (with notice to you)

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law.

• Account data: retained for the duration of your account plus 12 months after deletion
• Mood and wellness data: retained as long as your account is active
• Usage analytics: anonymized and retained for up to 24 months
• Communication records: retained for 6 years as required by healthcare regulations
• You may request early deletion of your data at any time (see Section 7)

6. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your personal data ("right to be forgotten")
• Right to restrict processing: request limitation of how we use your data
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to our processing of your personal data
• Right to withdraw consent: withdraw consent at any time where processing is based on consent

7. Data Deletion

You can request deletion of your account and associated data at any time:

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Platform:

• Essential cookies: required for the Platform to function properly
• Analytics cookies: help us understand how users interact with our Platform (Google Analytics)
• Preference cookies: remember your settings and preferences
• You can control cookies through your browser settings
• We do not use cookies for targeted advertising

9. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information. If you believe a minor has provided us with personal data, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses where required by applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on our Platform. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

12. Contact & Data Protection Officer

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact our Data Protection Officer: